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Return Policy

Return Policy

We inspect every package that leaves our warehouse to make sure your package arrives safely. However, if you find a problem with our merchandise please refer to the following guidelines.

All return should be accompanied by an order confirmation number. Please email us at items you wish to return, and the reason for the return. Unauthorized returns will not be processed.

For proper handling of a return, clearly mark the order confirmation number on the package, and please include the copy of the email from Supera.

Any return must be issued within 14 days since the date of received it.

We will issue full refund (excluding any shipping charges) for defective or damaged merchandise. The customer is responsible for shipping cost of any returned items, unless it was our mistake.

There will be a 20% restocking charge on returned merchandise that is neither damaged nor defective.

All returns must be in original condition including damaged or defective items. The credit will not be issued to return items without the complete original packaging materials.

We are not liable for merchandise damaged during transportation.

For your safety and the safety of others, Supera strictly complies with all Health Code regulations. All sales of opened hosiery, body stocking, teddies, panties, wigs, underwear, and most swimwear, are final, and returns will not be accepted. Items that smell of perfume or smoke or have been exposed to pet hair, will also not be returned.

No returns on sales, specials, and reward zone items.

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